POLICIES
PRIVACY POLICY
WHO WE ARE
Urban learners is a not for profit creative and aspirational learning initiative providing design based creative opportunities for people and communities.
Our website address is: https://www.urbanlearners.org
Urban Learners is a trading name of Urban Learners Community CIC
Urban Learners Community CIC and any any associated names such as Urban Learners are owned by Urban Learners Community CIC.
Urban Learners Community CIC is an organisation that redistributes any profit to support people and communities, has no shareholders and is protected by guarantee.
COMMENTS
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
MEDIA
All images on our website are copyright protected and you are not entitled to copy, download, adapt or reuse these whatsoever or for any purpose unless we formally agree exceptions for specific works.
COOKIES
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
WHO WE SHARE YOUR DATA WITH
If you request a password reset, your IP address will be included in the reset email.
HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA (GDPR)
If you have an account on this site, or have left comments, or registered you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
WHERE YOUR DATA IS SENT
Visitor comments may be checked through an automated spam detection service.
GDPR AND DATA
Urban Learners is a community learning organisation. Our website is www.urbanlearners.org.
Contact us: info@urbanlearners.org
WHAT INFORMATION WE COLLECT
Website Visitors
Automatically: Your IP address, browser type, pages visited, and time spent on our site
Contact Forms: Name, email address, phone number, and message when you contact us
Cookies: Small files that help our website work properly and improve your experience
Programme Enquiries
When you enquire about our programmes, we may also collect:
Age and location (to match you with suitable programmes)
Areas of interest and learning goals
Any specific requirements or accessibility needs
WHY WE COLLECT THIS INFORMATION
We use your information to:
Respond to your enquiries and provide information about our programmes
Improve our website and understand how it’s used
Send you relevant updates about our services (only if you agree)
Ensure our website works properly and securely
LEGAL BASIS
We process your data based on:
Your consent when you submit forms or agree to communications
Legitimate interests for website functionality and responding to enquiries
Contract when you register for our programmes
How We Protect Your Data
All data is stored securely with password protection
We use encrypted connections (HTTPS) on our website
Only authorised staff can access personal information
We regularly update our security measures
WHO WE SHARE YOUR DATA WITH
We may share your information with:
Partner organisations delivering joint programmes (with your permission)
Funders in anonymous, aggregated form for reporting
Service providers who help run our website (e.g., hosting companies)
We never sell your personal data.
YOUR RIGHTS
You have the right to:
Access – get a copy of your personal data
Correct – ask us to fix incorrect information
Delete – request removal of your data
Stop marketing – unsubscribe from emails anytime
Complain – contact the Information Commissioner’s Office (ICO) ICO if you’re unhappy with how we handle your data. Website: ico.org.uk
UNDER 18’s
If you’re under 18, please ask a parent or guardian before sharing personal information with us.
CHANGES TO THIS POLICY
We may update this policy occasionally. Check this page for the latest version.
COMPLAINTS
Contact Us
Questions or Complaints about this policy? Contact us: info@urbanlearners.org
USERS, STAFF, VOLUNTEERS, COLLABORATORS AND VISITORS
Urban Learners has a broad reach including teachers, researchers, analysts, collaborators, volunteers, organisations, professional consultancy organisations, local authorities, schools, universities and individuals. Our policies apply to all those who are involved with Urban Learners whether listed above or in addition.
MODERN SLAVERY AND LIVING WAGE
Urban Learners prioritises its commitment at the highest level, protecting and educating staff, taking dedicated action and collaborating across the organisation to combat modern slavery.
Urban Learners is proud to be an Living Wage employer.
This commits us to paying at least the Living Wage to all staff, contractors and subcontractors according to the parameters set by the Living Wage Foundation. Urban Learners also goes one step further by paying the Living Wage to all apprentices and interns, as well as any person working under any of our contracts for two or more hours.
SAFEGUARDING
Urban Learners is naturally concerned with the safeguarding of any vulnerable person, adult or child. Our work is especially sensitive as we work with many children and young people. Our staff are all briefed in accordance with our Safeguarding Policy and are DBS checked.
Volunteers and support staff working with us are briefed in accordance with our policy.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Urban Learners, (Urban Learners Community CIC or Urban Learners Limited), shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business interruption, arising from your use of this website or our services. We do not guarantee uninterrupted service or error-free operation.